A student graduating from the Office Administration - Health Services program will graduate with a two -year diploma opening the door to a variety of employment opportunities in both the private and public work sectors. Graduate employment rates released in the fall 2019 showed 95%-100% employment.
Students will gain knowledge in the following areas:
- Advanced level Office 365/2019 cloud-based computer application skills including Word, Excel, Access, PowerPoint, OneNote etc.
- Outlook 365 - students become proficient in producing professional email communications, creating folders to stay organized, use of Outlook calendar to book appointments and schedule meetings.
- Additional software applications include Accuro EMR, Adobe Acrobat DC Pro and Sage 50.
- Students will be required to achieve a keyboarding speed of 50-60 GWPM.
- Students learn to share and edit documents in a cloud-based environment. Using MS Teams, collaboration software students learn how to book, attend and chair virtual meetings.
- Client, patient and customer relationships are built on the use of effective and consistent communication as well as the ability to uphold and maintain confidentiality. The ability to work both independently and collaboratively are skills that are highly valued.
- Employers seek office administrators that are highly organized, forward thinking and have the ability to problem solve. Students have the opportunity to enhance these skills through learning by example with regular classroom exercises and participating in the student work placement experience.
Special May Intake - International Students Only
The role of an office administrator has changed and continues to evolve leading to variety of rewarding careers.
The Office Administration - Health Services Program prepares graduates for current and future office trends. Experienced faculty prepare students to work in dynamic business environments. Students become extremely computer literate through instructional scaffolding. Faculty provides a supportive and professional environment that allows students to build on their current level of knowledge, which leads to mastery of the skills required in a business office.
Students graduate from the program appreciating the value of being an office administrator and become advocates of the profession during their career.
This course introduces students to the principles and concepts of bookkeeping. Students learn a systematic approach toward completion of the accounting cycle for both a service and merchandising operation. Additional topics include internal controls of a petty cash fund, the preparation of a bank reconciliation, month end / year end preparations and entries. Through a case study, students learn all aspects of the accounting cycle from recording the daily transactions for a business through to producing financial statements.
COMM 34 provides instruction and practice in college and workplace communication skills with an emphasis on the development of strategies to organize and express ideas in a clear and professional manner suitable to a variety of audiences. Course work also provides opportunities for the development of writing, grammar, research, citation, analytical, reading, and listening skills.
Office procedure skills are essential to support the daily operations of an office environment. The course introduces students to the use of office technology, electronic record keeping, and web-based tools. Students develop professional conduct skills through the use of emails, business presentations, and personal time management.
Effective use of a spreadsheet program is essential to working in an office environment. This course introduces students to basic spreadsheet operations. In computer labs, students perform general computation tasks using spreadsheet software to produce business documents within established deadlines.
Word processing skills are essential to working in an office environment. This course introduces students to the basics of keyboarding and word processing skills and applications. In computer labs students produce basic business documents in a timed setting.
Entering a new environment presents challenges as we transition to a new set of values and expectations within a new organizational culture. This course is designed to examine the process of adjustment and to equip students with strategies for making successful transitions.
This course is designed to provide students with systematic knowledge and skills in computerized accounting and office administration. Students are taught in a hands-on environment to journalize accounts receivable, accounts payable, sales, inventory and payroll transactions, prepare bank reconciliations and calculate payroll.
Office procedure skills are essential to support the daily operations of an office environment. This course develops previously learned skills acquired in OFAD 2 Office Procedures I particularly office technology and communication. Further skills taught and practiced include minute taking, scheduling, records management, travel, and finance.
Prerequisite(s): OFAD2 + OFAD90 + OFAD122
Word processing skills are essential to working in an office environment. This course develops intermediate word processing skills and applications building on the skills learned in Introduction to Word Processing. In computer labs students practice producing complex business documents in a timed setting.
Prerequisite(s): OFAD122 + OFAD2 + OFAD90
Effective management of information is an integral part of working in an office environment. Information can come in a variety of forms. This course introduces students to basic database operations, from designing tables and queries to creating forms and reports. In computer labs, students perform general tasks using database software to produce business documents within established deadlines.
Communication skills, including the appropriate use of social media in a business setting, are essential to working in an office environment. Building on general communication skills learned in the first semester of the office administration programs, students practice producing documents for a business setting including minute-taking. In preparation to seek employment in their field, students learn the essentials of resume writing, cover letters, networking and interviewing.
Prerequisite(s): COMM110 OR COMM34
Word processing skills are essential to working in an office environment. This course develops advanced word processing skills and applications building on the skills learned in Word Processing - Intermediate Applications. Students develop desktop publishing skills. In computer labs, students practice producing complex business documents in a timed setting.
Prerequisite(s): OFAD3 + OFAD90 + OFAD123 + OFAD190
Medical terminology is essential to working in a health services environment. Students identify and analyze medical terms to understand their meaning and to demonstrate correct use.
Medical dicta transcription, accurate spelling, pronunciation and proficient production of medical reports using transcription equipment and medical transcription software is essential to working in a health services environment. This course introduces students to the do’s and don’ts of medical transcription and the application of correct medical report formatting and correct use of medical terminology in a timed setting.
Prerequisite(s): OFAD2 + OFAD3 + OFAD122 + OFAD123
Every health services environment is a business office and requires clear-cut and easy-to-follow routines for its smooth and effective operation. The health services office revolves around patients and health care professionals. Students learn how to handle incoming and outgoing mail, schedule appointments, respond to written and oral requests for documentation, create, maintain and distribute patient charts, and practice effective use of the telephone. The importance of confidentiality and a code of ethics in a health services environment is also discussed.
Prerequisite(s): OFAD2 + OFAD3 + OFAD122 + OFAD123
Effective use of a spreadsheet program is essential to working in an office environment. This course expands on the student’s introductory level knowledge of spreadsheets. In computer labs, students perform intermediate computations using spreadsheet software to produce business documents within established deadlines.
This course is designed to help students succeed in today's workplace. Job search transition, self-advocacy, goal setting and career planning are essential components of career success. Students have the opportunity to utilize various self-assessment tools and techniques to formulate plan of action for a career in office administration demonstrated through a variety of assessments.
Effective management of information is an integral part of working in an office environment. This course familiarizes students with intermediate database operations. Students become proficient in organizing, analyzing, and presenting information. In computer labs, students perform wide-ranging tasks using database software to produce business documents within established deadlines.
Medical terminology is essential to working in a health services environment. Students learn to instinctively integrate correct medical language in the production of paper and electronic health records and documents in a health services environment.
Students will efficiently and accurately transcribe error free medical documents using transcription equipment and medical transcription software. Students’ knowledge of the do’s and don’ts of medical transcription, the application of correct medical report formatting, and the correct use of medical terminology in a timed setting, are developed to enhance the effective management of a health services environment.
Prerequisite(s): OFAD2 + OFAD3 + OFAD8 + OFAD110 + OFAD122 + OFAD123
Every health services environment is a business office and requires clear-cut and easy-to-follow routines for its smooth and effective operation. The health services office revolves around patients and health care professionals. Students learn how to independently handle incoming and outgoing mail, schedule appointments, respond to written and oral requests for documentation, create, maintain and distribute patient charts, interrelate effectively operating the telephone, and illustrate the importance of confidentiality and a code of ethics in a health services environment.
Ontario Secondary School Diploma (OSSD) with the majority of Grade 11 and 12 courses at the C, U or M level including the following prerequisites:
- Grade 12 English at the C or U level
- Grade 11 Math
For OSSD equivalency options, see Admission Requirements.
If you are missing prerequisite courses, enroll in the Career/College Prep program - free for Ontario residents who are 19 years or older.
Immunization - Communicable Disease Requirements
Completion of the Immunization - Communicable Disease Requirements form is a MANDATORY condition
for your clinical/practical placement. THIS FORM IS YOUR RESPONSIBILITY.
Questions regarding completion of this form can be submitted to: Immunizations@sl.on.ca
Note: Full-time students coverage for vaccines received on or after September 1, can be claimed under the Student Sickness & Accident Insurance Plan.
Students will be working in computer labs during their regular scheduled classes. In order to attend virtual classes or complete homework outside of on-campus delivery, students will be required to have the following technical equipment at home:
- Windows Personal Computer (laptop or PC) (Mac computers are not compatible with all software applications)
- Webcam and microphone
- USB – 16 GB minimum
- Suggested: 2nd computer monitor, external keyboard and mouse
Our Kingston campus has seen significant renovation over the past few years, including a brand new Student Life and Innovation Centre that houses a new gymnasium, fitness centre, pub, and more.
Graduates from the health services stream work in a wide variety of settings including hospitals, doctors’ offices, clinics, pharmaceutical companies, dental offices and departments of government or industry maintaining health services staff.
Student work placements are designed to provide an opportunity for the student to take what they have learned in the classroom and apply it to an office. This is considered to be one of the most valuable experiences that the student will have during their time at SLC. Students build relationships, deal with clients and patients, and this can often lead to career opportunities upon graduation.
Students are expected to complete a total of three 2-week placements over the two year program and are prepared by faculty to help secure their own community placements in order to increase their networking and communication skills. All placements are reviewed and approved by faculty. Some placement agencies may require a student to submit a resume and participate in an interview prior to confirmation of placement.
Students will be required to complete a variety of placement training modules, Student Declaration/Oath of Confidentiality and may be required to complete a series of immunizations and/or CPIC - Vulnerable Sector screening, depending on the placement agency's requirements.
Students will be supervised by a faculty member while on placement and faculty will be in communication with the placement agency throughout the student's placement. The placement agency will complete and submit a final placement evaluation on the last day of placement.
A SLC Student Placement Facilitator will notify the placement agency of any specific requirements prior to securing a placement and will provide placement agencies with the required placement documentation.
Some of the most valuable placements in the Kingston community include St. Lawrence College, Queen's University, local hospitals, law firms, Corrections Canada and a variety of other government institutions, non-profit organizations, doctor and dental offices etc.
Credit Transfer Opportunities
SLC graduates have many options to continue their studies with post-secondary institutions across Canada and around the world. Agreements between SLC and other institutions that are specific to this program are listed below. In addition, there are many credit transfer pathway agreements between colleges and universities within the province of Ontario. Please also visit www.ontransfer.ca to search for options relevant to your program area of study.
- Athabasca University - Bachelor of Professional Arts - Communication Studies
- Carleton University - Bachelor of Arts
- Davenport University - Bachelor of Science, Health Services Administration
- Davenport University - Bachelor of Business Administration - General Business