Hospitality and Tourism: Introduction to Customer Service


  • Delivery:

  • Main skill learners can be expected to gain upon completion of the micro-credential:
    Reflect on personal strengths, and visitor feedback, to identify areas for professional growth. Employ professional and inclusive communication and behaviour in all visitor interactions (in person, phone, and email). Respond to visitor inquiries, questions, and concerns. Describe products and services. Employ conflict resolution strategies. Follow health and safety protocols and policies.