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Customer Service & Office Admin Clerk

Job ID: KCS-013

Job Title: Customer Service & Office Admin Clerk

Location:  Kingston

Term Date:  Sept - Dec (Fall)

Department: School of Interdisciplinary Studies / ASTT/Nursing

Reporting To: Department Manager

Number of Positions: 1

POSITION SUMMARY

The incumbent provides excellent customer service by actively listening to customers’ requests, answering questions, offering assistance, and referring inquiries to the appropriate resources within the School of Nursing and ASTT and/or SLC. The incumbent will stay updated on current activities and knowledge to effectively assist with inquiries. The incumbent is highly organized, solution-oriented and collaborates with the office team to support course and registration procedures, logistics and best practices to best serve learners.

Key Responsibilities:

  • Respond to email/voicemail and in-person inquiries, seeking out appropriate resources and responses.
  • Communicate course and program details to students.
  • Support team in preparing/delivering course materials for classes as needed (in-person as necessary, or via email/shared files)
  • Organizing/scanning paper and electronic files for digital storage, mail merges and mailout letters.
  • Attend and contribute to team meetings, bringing forward observations/innovations/ideas gleaned from interactions with students (as necessary).
  • Other duties as assigned.

Qualifications

Education and Experience:

  • A minimum of a high school diploma or equivalent.

Other Required Qualifications:

  • Communication and interpersonal skills
  • Time management, strong organizational skills, and an attention to detail.
  • Ability to effectively work independently with instruction, or collaboratively as part of a team.
  • Computer proficiency in MS Office Suite and other programs is a requirement. (MS word, Excel, Teams, & Email).
  • High degree of integrity for maintaining confidentiality at all times.

Physical/Work Environment Essential Requirements: 

The successful incumbent must have the ability to report to the work location.

Salary & Terms

  • Start Rate: $17.60/hour, (plus 6% in lieu of vacation)
  • Hours per week: 5.0
  • Posted Date: August 28, 2025
  • Closing Date: September 5, 2025 (4:00 p.m.)

Terms of Employment:

  • Must be currently enrolled in Full-Time studies at St. Lawrence College OR returning to Full-Time studies in the immediate upcoming semester.
  • Must be in good academic standing for full duration of employment.
  • Must sign and abide by St. Lawrence College’s Confidentiality Agreement.

How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.

NOTE: In order to determine eligibility for TSA funding, applicants must complete an Employment on Campus Assessment Form. (link here)

THIS IS A TERM BARGAINING UNIT POSITION

This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity.  St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People and Culture at employ@sl.on.ca. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact employ@sl.on.ca and our Talent Management Consultants will address your requests for accommodation confidentially.

This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.

APPLY HERE