This program was formerly Hospitality and Tourism Management.
This program will provide you with the opportunity to excel in the vibrant, rewarding and highly mobile tourism industry. The skills you acquire in this program reflect employer needs and will help ensure that you are ready for the work environment. Art and cultural tourism, hospitality and tourism law, sport tourism, special events planning and management, eco and adventure tourism, and historical tourism are but a few of the many subject areas that you will explore.
Graduates of this program can turn their advanced diploma into a degree.
This course is designed to help students develop and practice the communication skills needed to succeed in college and workforce environments. Emphasis is placed on improving foundational communication strategies-reading, writing, listening, and speaking—and on developing research and critical thinking skills.
Marketing Essentials introduces students to the basic principles and practices of marketing management in the modern business setting. This course examines the consumer market for goods and services and the major decision areas of marketing: identifying and selecting target markets, product, price, distribution, integrated marketing communications and customer relationship management. Key concepts including value creation, marketing mix, marketing strategy, and marketing best practices are introduced and explored. Data and the application of metrics and analytics in decision-making are discussed and applied.
In this course, students learn the importance of providing consistent, high quality customer service as a platform on which all successful businesses build brand loyalty, market share, and client retention. Learners acquire skills to integrate effective customer service and quality assurance practices into the hospitality and tourism workplaces. Students learn essential tools and practices required to grow a satisfied and loyal customer base for any hospitality and tourism businesses.
This course introduces students to the Tourism Industry as a whole. Through lectures, group discussions, guest speakers, and individual research, basic concepts of travel will be outlined and the various sectors of tourism will be explored. The course will also examine the issues, challenges and the future of tourism in Canada. In addition, the various sectors of tourism in Canada will be paralleled with geographical destinations outside of Canada.
This introductory financial accounting course provides learners with an overview of the accounting process. Using generally accepted accounting principles (GAAP), and industry standard accounting software, learners gain the foundational skills and knowledge required to complete the accounting cycle, process adjusting entries and closing processes, and prepare a rudimentary set of financial statements for service and merchandising entities. Learners discuss the fundamental elements of accounting and their impact on business operations, business ethics, and regulatory practices
This course is designed to familiarize the student with basic computer operations and applications through instructor-led exercises, activities, and case studies. It explores various concepts of effective computer usage with a hands-on introduction to the Windows operating system, file management, and working effectively and collaboratively in an online environment. It also provides in-depth exploration and application of various features of the current version of Microsoft Office software including Word, PowerPoint, and Microsoft Teams. Microsoft Excel is covered briefly in this course in relation to integration with the other Microsoft Office Suite products.
This introductory course is designed to help students develop persuasive communication skills, build self confidence in making presentations and provide a sound grounding in the field of professional selling. Students learn about the principles of professional selling which are essential to most career-oriented or entrepreneurial opportunities. Students develop skills in building rapport in a sales context, navigating buyer-seller relationships throughout the decision-making process, and executing an effective sales presentation.
In this course, students explore two key components of business practices: ethics and principled negotiations. Students participate in simulated negotiation scenarios to apply principles of ethical behavior and their impact on successful business relationships. Ethical theories, current events, case studies, and role-play are used to reinforce the concepts presented.
In this course, students learn the administrative and procedural aspects of front office management in a commercial lodging property. Learners explore hotel organization, front office operations, reservations, registration, front office accounting, night audit, settlement, managing front office employees, planning, and evaluating front office operations. The accommodation sector of the Canadian tourism industry also recognizes the importance, necessity, and marketability of “green” hotels, motels, and resorts. Learners plan and develop accommodation facilities that are environmentally friendly through the implementation of effective initiatives and programs to reduce energy, water, and waste. Students examine and explore the merits, costs, and benefits associated with membership in the industry programs such as The Green Key Eco-Rating program, The Green Leaf rating system, The Green Seal Standard for Lodging Properties, and Green Globe certification. Learners examine accommodation properties that qualify as industry leaders in this market segment.
In this course, students gain the essential information needed to comply with the body of law that is applicable to operations within the hospitality and tourism industries. Learners examine actual examples that apply to various aspects of the law as it pertains to the hospitality and tourism industries. Specific attention is paid to the rights, obligations and the liabilities of employees, managers, and operation owners.
Prerequisite(s): HOTE60 or HOTE30
In this course, students examine and analyze various food and beverage management strategies using the menu as the foundation for management decisions. Students develop skills in food and beverage purchasing, cost analysis, inventory controls, truthful menu design, menu pricing, sales forecasting, and marketing. Students also explore the fundamentals of nutrition emphasizing the importance of offering nutritionally balanced food and beverages that reflect current market trends.
Principles of Human Resources Management is intended to provide students with an understanding of human resources management functions within organizations. The course introduces the purpose and the application of Human Resources activities which will assist organizations in achieving their goals and objectives. As such, this course is designed to lay the groundwork for more advanced studies in Human Resources and related subjects.
In this course, students learn the fundamental concepts of event planning. Students are assigned to an actual event where in their capacity as a member of the event team they will be involved in the planning and delivery of a quality event. Recognized best practices in event management are reinforced throughout the course and the broader elements of events such as conferences, festivals, meetings, and sporting events are explored.
Casino gaming is an integral component of the multi-billion dollar entertainment, gaming and tourism industry. This course introduces students to the business of Casino operations. Topics include the gaming environment and how it relates to the support function of the operation, sales and marketing, accounting, security and human resource management. This course examines the economic and sociological impact of gaming operations within a community with a particular focus on Responsible Gaming, government legislation, and official financial reporting systems.
Geographical Destinations is the study of people, places and environments from both a cultural and physical perspective. The course focuses on established and emerging destinations that are important to the tourism industry. Mapping identification exercises, independent research, and lectures are utilized throughout to provide students with a practical knowledge of worldwide destinations and how their fit within the global tourism industry.
In this course, students examine the intrinsic relationship between cultural diversity and communications, and how understanding and respecting cultural differences is key to improving effective communications. Students explore and develop strategies to help them communicate competently in culturally diverse communities and workplaces.
Prerequisite(s): HOTE30 + COMM18
In this course, students develop a solid foundation in the concept and promotion of culinary tourism. Learners acquire the essential skills required for managing this industry sector's current issues and challenges. Students examine the factors affecting culinary tourism's popularity, profitability, and sustainability as it evolves from niche market to mainstream status.
Prerequisite(s): HOTE30 + HOTE66
In the field placement experience, students engage in a self-directed approach to gain experiential knowledge, further develop skills, and apply theoretical and practical knowledge gained in the classroom to enhance their abilities in the hospitality and/or tourism workplace. In this industry placement, students transition from academic training to a professional work environment.
Prerequisite(s): COMM110 + HOTE21 + HOTE60
In this course, students examine the trends associated with various structures and segments within community tourism development. The planning, management, marketing, partnerships, sustainability of community tourism development initiatives are explored. Local, regional, provincial, national, and international tourism development organizations are contrasted and evaluated through current market trends and research. Students acquire the tools to develop and assess Destination Marketing Organizations (DMOs).
Prerequisite(s): HOTE13 + HOTE30
In this course, students learn the varied components of tour operations. An emphasis on the financial, logistic, marketing, and customer service elements of tour packing will be examined. Students develop a multi-day tour from design to promotion incorporating best practices in the industry and necessary steps for successful execution.
In this course, students gain a foundation in the concept of adventure tourism and ecotourism. Students appraise industry standard operational practices that, through environmental awareness, are ethical, sustainable, and non-consumptive. Learners investigate the planning and management of nature-based tourism activities that balance profitability with modern conservation techniques.
In this course, students learn the fundamentals of the highly lucrative sport tourism industry. Students learn to define sport tourism, and to identify and differentiate between participatory sport tourism and event-based sport tourism. The historical development of sport tourism and business practices that illustrate the symbiotic relationship between sport and tourism will also be introduced. Sport tourism operations will be examined and evaluated through industry examples.
In this course, students learn the segments of, and differences in, Heritage, Arts, and Culture Tourism. Students explore in detail the economic and social benefits of a rich and vibrant heritage, arts, and culture segment to Canada and recognize its importance to tourism and to the quality of life in our communities. Students develop skills to plan heritage, arts, and cultural experiences targeted to key visitor groups and attract funding opportunities.
Prerequisite(s): HOTE10 + HOTE30
Ontario Secondary School Diploma (OSSD) with the majority of Grade 11 and 12 courses at the C, U or M level including the following prerequisites:
- Grade 12 English at the C or U level
- Grade 11 Math at the C, U or M level
For OSSD equivalency options, see Admission Requirements.
If you are missing prerequisite courses, enroll in the Career/College Prep program - free for Ontario residents who are 19 years or older.
In order to attend virtual or alternate delivery classes, work in teams in virtual workspaces, or complete homework outside of campus and computer lab hours, students will be required to have the following technical equipment at home:
- Windows Personal Computer (laptop or PC) (Mac computers are not compatible with all software applications)
- MS Office (included with St. Lawrence College fees)
- Webcam and microphone
- High-speed internet connection
Confirmation of placement
Complete SLC placement Requirements
- 6 training modules
- Student Declaration/Oath of Confidentiality
- Student Covid 19 Waiver
Student Placement Facilitator will notify the student of Agency-specific requirements e.g.:
- Immunizations (hospital/LTC)
- CPIC - VULNERABLE SECTOR if required by site
Our Kingston campus has seen significant renovation over the past few years, including a brand new Student Life and Innovation Centre that houses a new gymnasium, fitness centre, pub, and more.
The future of tourism as we move toward recovery
Research is showing us that Canadians are very keen to get out there and explore our country. Because of this newfound appreciation, the tourism industry could very well experience a post-pandemic boom. And the industry has been preparing.
Over the past year, the tourism sector has been working closely together, building long-term resilience and preparing to welcome back visitors to our communities and attractions. It has actually been a really exciting and rewarding time to be part of this important industry. I look forward to seeing our industry rebound and grow together, and in the near future, welcoming back our international guests.
Director of Marketing & Customer Experience
St. Lawrence Parks Commission
There has never been a more opportune time to begin your career in tourism & hospitality.
Post COVID-19, we are going to see enormous consumer demand for hospitality and leisure. People have been yearning to “get back to normal”, which will result in a surplus of jobs becoming available in accommodations, food & beverage, and travel.
Our industry is incredibly resistant, and a bounce back is bound to happen. Not only will we see a travel boom, but we can expect a huge tourism culture shift within the next 1 to 2 years. Consumers will be expecting more during their travels. They will be looking for experiences that are enriching, sustainable and unique. It will be an impactful change in the industry that will require innovative approaches. It is going to be extremely rewarding and exciting to be in hospitality and tourism during that time. There will be endless opportunities.
Scott Follwell B.Comm, CHA
Chief Operating Officer
Diamond Hotels Management Inc.
Tourism is a multi-billion-dollar industry
As you are aware tourism is a multi-billion-dollar industry, in 2019 it represented $105 billion dollars of economic activity in Canada. Additionally, tourism provides the highest rate of employment for our youth.
Now more than ever I would encourage our youth to consider a career in tourism. This is an industry that will continue to grow for many years to come and provides so many different opportunities for employment and personal growth.
Bonnie Ruddock, Executive Director
Region 9 Regional Tourism Organization
Tourism is the fastest-growing industry in the world.
In Canada alone, tourism employs over 1.4 million people. You may be seeking a dynamic career with a luxury resort in an exotic location or perhaps you prefer the challenges of a high-power conference centre in a large urban hub. Regardless, this program strives to prepare graduates for business careers in:
- Historical Tourism Attractions
- Cruise Lines
- Festival and Special Events Operations
- Ecotourism and Adventure Tourism Development
- Sales & Marketing of Community Tourism
- Conference Planning
- Event Planning
- Sport Tourism Operations
613.544.5400, ext. 1927
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