Office Administration - Legal/Health Services

This course is designed to provide students with systematic knowledge and skills in computerized accounting and office administration. Students are taught in a hands-on environment to journalize accounts receivable, accounts payable, sales, inventory and payroll transactions, prepare bank reconciliations and calculate payroll.

This course introduces students to the fundamentals of presentation software and the essential skills required for effective presentation delivery in professional settings. Students will explore various presentation software tools, learn how to create visually appealing and engaging presentations, and develop techniques for delivering impactful presentations with confidence. Emphasis will be placed on developing critical thinking, team work, communication, and presentation skills.

Word processing and digital document production skills are essential in today’s professional office environment. This course develops foundational to intermediate-level keyboarding and word processing skills using Microsoft Word within Microsoft Office 365, along with Microsoft Copilot to support productivity, accuracy, and workplace efficiency. Through hands-on practice in computer labs, students create, format, edit, and enhance a wide range of professional business documents while building speed, accuracy, and confidence in timed production settings. Emphasis is placed on workplace-ready document creation, professional formatting standards, and the effective use of modern word processing technology to meet the demands of today’s administrative and office environments.

Office procedure skills are essential to support the daily operations of an office environment. This course develops previously learned skills acquired in OFAD 2 Office Procedures I particularly office technology and communication. Further skills taught and practiced include minute taking, scheduling, records management, travel, and finance. 

Prerequisite(s): OFAD2 + OFAD90 + OFAD122

Communication skills, including the appropriate use of social media in a business setting, are essential to working in an office environment. Building on general communication skills learned in the first semester of the office administration programs, students practice producing documents for a business setting including minute-taking. In preparation to seek employment in their field, students learn the essentials of resume writing, cover letters, networking and interviewing. 

Prerequisite(s): COMM110 OR COMM34

This course develops the communication, transcription, and document production abilities needed in today’s legal services environment. Students build knowledge of legal terminology while creating, formatting, editing, and proofreading professional correspondence, reports, and office documents to industry standards. Using digital sound files, students complete transcription and document production assignments in timed settings that reflect workplace expectations. Emphasis is placed on accuracy, listening skills, professionalism, document formatting standards, proofreading, and effective written communication in legal administrative settings.

This course introduces students to the foundational knowledge, skills, and professional expectations required in legal and health office environments. Students explore the structure and organization of law firms, medical offices, clinics, and hospitals while developing an understanding of confidentiality, governance, office hierarchy, patient and client care, customer service, and workplace professionalism. Emphasis is placed on professional communication, advanced keyboarding skills, and the development of workplace-ready administrative practices through practical activities and real-world office scenarios.

This course provides an opportunity for students to perform the type of work normally completed by a general office administrative professional. These skills include but are not limited to paper and electronic filing, creation of basic business documents, spreadsheet applications, and other general office responsibilities. Additionally students are expected to conduct themselves as professionals in an office setting by demonstrating appropriate communication skills, working collaboratively and with minimal supervision within a multi-generational and multicultural team, and acting responsibly while completing assigned tasks required for the effective operation of a general office environment.

This course develops the communication, transcription, and document production abilities needed in today’s medical environment. Students build knowledge of medical terminology while creating, formatting, editing, and proofreading professional correspondence, reports, and office documents to industry standards. Using digital sound files, students complete transcription and document production assignments in timed settings that reflect workplace expectations. Emphasis is placed on accuracy, listening skills, professionalism, document formatting standards, proofreading, and effective written communication in health settings.

This course is designed to provide students with practical skills in utilizing application software to create integrated projects that address real-world scenarios. Through a hands-on approach, students will learn how to leverage the functionalities of various applications to streamline workflows, enhance productivity, and produce professional-quality projects.

Every health services environment is a business office and requires clear-cut and easy-to-follow routines for its smooth and effective operation. The health services office revolves around patients and health care professionals. Students learn how to handle incoming and outgoing mail, schedule appointments, respond to written and oral requests for documentation, create, maintain and distribute patient charts, and practice effective use of the telephone. The importance of confidentiality and a code of ethics in a health services environment is also discussed.

Prerequisite(s): OFAD2 + OFAD3 + OFAD122 + OFAD123

Legal office practices and applications are essential for working in a legal services environment. Students apply business and legal concepts in the production and formatting of legal correspondence and documents including civil litigation and estate procedures.

Prerequisite(s): OFAD2 + OFAD3 + OFAD122 + OFAD123

In this course, students examine professionalism, self-growth, communication skills, and career readiness. Learners will explore various careers in the field and the intersections of technical and personal competencies required for each. Students will gain skills that support them in job evaluation for their transition from college to the workplace.   

This course enables students to apply advanced office administration skills in a real-world setting through a supervised placement in a general, legal, or medical office. Students perform administrative tasks such as document preparation, electronic filing, scheduling, correspondence, data entry, and use of industry software while following organizational policies and maintaining confidentiality. Emphasis is placed on professionalism, effective communication, time management, problem solving, and teamwork. Successful completion enhances workplace readiness and supports transition into professional administrative roles

Medical terminology is essential to working in a health services environment. Students learn to instinctively integrate correct medical language in the production of paper and electronic health records and documents in a health services environment.

Prerequisite(s): OFAD8

This course is designed to provide students with practical skills in utilizing application software to create integrated projects that address real-world scenarios. Through a hands-on approach, students will learn how to leverage the functionalities of various applications to streamline workflows, enhance productivity, and produce professional-quality projects.

This course builds on foundational medical office knowledge by developing advanced skills in medical and hospital procedures. Students gain practical experience in building and maintaining patient charts, transcribing physician orders, supporting scheduling processes, understanding hospital environments, applying pharmacology fundamentals, and working within EMR systems across healthcare settings. Through hands-on and simulated activities, students manage patient records, support clinical workflows, and apply accurate terminology and formatting while maintaining confidentiality and ethical standards. Emphasis is placed on communication skills, professionalism, and teamwork. Successful completion prepares students for advanced field placement and administrative roles in healthcare environments.

Legal office practices and applications are essential for working in a legal services environment.  Students will apply business and legal concepts, using specialized software, in the production and formatting of legal documents in the areas of family, corporate, and real estate law.

Prerequisite(s): OFAD122 + OFAD123 + OFAD148 + COMP1018

This course provides an opportunity for students to consolidate their office administration skills by performing the type of work normally completed by a specialized office administrative professional. These skills include but are not limited to paper and electronic filing, creation of specialized business documents, spreadsheet applications, intermediate financial accounting, and other office responsibilities. Additionally students are expected to conduct themselves as professionals in an office setting by demonstrating appropriate communication skills, working collaboratively within a multi-generational and multicultural team, and acting responsibly while completing assigned tasks within deadlines required for the effective operation of a specialized office environment.

This course provides hands-on training in medical billing practices across healthcare settings, including OHIP, uninsured services, private and third-party billing, WSIB claims, and extended coverage programs. Students learn to complete the full billing cycle, from health card validation and service identification to claim submission, reconciliation, and error correction. Using industry-standard resources and EMR systems, students develop skills in accurate code selection, compliance, and fee recovery. Emphasis is placed on accuracy, ethics, confidentiality, and communication. Successful completion prepares students to manage complex billing processes in medical offices and healthcare environments.