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Hospitality

Kingston Campus | Program Code: 0903 | Open for International Students
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Overview

Do you love the thought of a domestic or international career? Whether you dream of traveling abroad, or prefer to remain closer to home, the Hospitality program at St. Lawrence College will prepare you to launch a dynamic and satisfying career in the diverse and exciting Hospitality Industry.

There is a high demand for skilled and knowledgeable people in all areas of the hospitality industry, especially in the food, beverage, and accommodations sectors. You will learn about a variety of topics – accommodations management, food and beverage management, specialized marketing, conferencing and banqueting, and financial management to name a few.

Our program’s curriculum remains current through regular consultation with industry leaders. This real-world input ensures that your educational needs and future career expectations are being met and that you are job-ready when you graduate. Your professors have extensive work experience in the industry and will help develop the essential skills required to be an effective supervisor, manager and leader in hospitality organizations locally, nationally and internationally. To support this development, you will participate in a four-week field placement in a qualified work site of your choice.

This program prepares you to work in the exciting world of Hospitality. By the time you leave this program, the only question remaining will be: Where in the world do you want to take your talents?

Program Details

Code 0903
Start Date September
Credential Ontario College Diploma
Campus Kingston
Program Length 2 Years
Delivery Full-Time
Open for international students

Program Outline

2020-2021

In this course students acquire business writing skills for future career success.Through an examination of real-world communication pertaining to the hospitalityand tourism industries students learn how to prepare effective business reports,electronic messaging, and digital media, and deliver professional presentationsusing research basics and proper citation techniques.
This course give students an introduction to high-quality training and practical experience that is crucial in the ever-changing and competitive restaurant market. This course introduces the daily operations of a dining establishment. Student will acquire the knowledge and hands on skills that are the essential and necessary ingredients for successful management of any restaurant endeavor. Continuous instruction on the values and key components of service standards will provide students with a vast overview of frontline employees and the rudiments of their profession.

This course emphasizes the importance of providing consistent, high quality customer service as a platform on which all successful businesses build brand loyalty, market share and client retention. In this course, you will acquire skills to integrate effective customer service and quality assurance practices into the hospitality and tourism workplace in your future role as managers. Discussion, role-playing, and case studies will facilitate your acquisition of the essential tools and practices required to grow a satisfied and loyal customer base for any hospitality and tourism business.

The student will be introduced to the basic rules of sanitation, safety and hygiene required for the hospitality industry.  The knowledge gained in this course will help prevent loss of customers and sales, loss of prestige and reputation, legal suits resulting in lawyer and court fees, increased insurance premiums, lowered employee morale and professional embarrassment which can result from unsafe food handling practices.  The student will also have the opportunity to earn valuable industry recognized certification.  Specifically, the KFL&A Health Unit’s Safe Food Handler Certification and the Education Safety Association of Ontario’s WHMIS Certificate.

This course will introduce students to the diverse operations, opportunities, challenges, and careers within the hospitality industry. It will also explore the role of hospitality within the tourism industry. There will be an examination of food and beverage and accommodations operations as well as the roles of management, leadership, and effective human resource management in successful hospitality operations.

This course introduces you to marketing with an international focus. Throughlectures, case studies, class discussions and individual study you experience abroad view of marketing within the hospitality and tourism industries. This courseemphasizes the importance of creating a solid foundation on which to apply thefundamental concepts and principles of marketing in current, real-world situations.

Using a hands-on approach in a hotel, students will gain first-hand knowledge of the housekeeping department of a hospitality establishment. Students will learn about the important relationship between housekeeping and the maintenance department. Students will identify the critical role these departments have in the success of the sustainable lodging operation. Students will reflect on their hotel experience to understand the management of the operation. 

Prerequisite(s): HOTE 23 + HOTE 60

Students explore two key components of business practices: ethics and principled negotiations. Students participate in simulated negotiation scenarios to apply principles of ethical behavior and their impact on successful business relationships. Ethical theories, current events, case studies, and role-play are used to reinforce the concepts presented.

Prerequisite(s): HOTE60 (HOTE 30 in Tourism)

This course provides students with the essential information that managers need to comply with the body of law that is applicable to operations within the hospitality and tourism industries. Through case study analysis, examination of industry best practices, and in-class discussions students examine actual examples that apply to various aspects of the law as it pertains to the hospitality and tourism industries. Specific attention is paid to the rights, obligations and the liabilities of employees, managers operation owners.

This course is designed to introduce you to the fundamental principles of accounting for the hospitality and tourism industries. Students learn about the types of businesses and how they are formed. Students will learn the components of the accounting cycle, the bookkeeping process, and the preparation and use of various financial reporting tools. Practical methods for budgeting, forecasting, and business performance analysis are also introduced, explored, and applied using case studies.

In this course, you will use a hands-on approach to learn basic Window Office applications in a lab setting. It will include an introduction to the Windows operating system and the effective use of Microsoft Word, Excel and PowerPoint.

Selling is an important component in the hospitality and tourism industry. This course develops student’s persuasive communication skills, builds self-confidence in making presentations and provides a sound grounding in the field of professional selling. In-class role playing, video submission and live 1:1 individual sales presentations provides students opportunities to practice and apply professional selling techniques.

Prerequisite(s): HOTE21 AND/ OR HOTE10

In this course, students will examine and analyze various food and beverage management strategies using the menu as the foundation for management decisions. Students will develop skills in food and beverage purchasing; cost analysis; inventory controls; truthful menu design; menu pricing; sales forecasting; and, marketing. Students will also explore the fundamentals of nutrition emphasizing the importance of offering nutritionally balanced food and beverages that reflect current market trends.

Prerequisite(s): HOTE60 (HOTE30 for Tourism)

The management of beverage sales and service is an important component of the hospitality and tourism industry.  By exploring the origins, varieties and production methods of beers, wines and spirits, along with effective service practices, students gain the knowledge of what they are serving and the current trends in the industry. Through examination of industry best practices students learn about bar-management, bar design, beverage revenue generation, expense controls and inventory management. At the end of the course, students will be Smart Serve certified.

Banquet and conference sales are important to the profitability of any hospitality establishment. In this course, students develop, plan, organize and evaluate conference and banquet services. This includes: customer sales and contract preparation; developing relationships with external service providers; menu development; food and beverage service styles and standards; competition and market analyses; customer communication and service standards; equipment requirements; and the fundamentals for financial success.

Prerequisite(s):  HOTE60

The aim of the course is to provide the necessary knowledge, skills and techniques to enable the learner to effectively train employees. Students will develop and practice strategies for delivering one-on-one and group training.

The field placement experience engages students in a self-directed approach to gain experiential knowledge, further develop skills, and apply theoretical and practical knowledge gained in the classroom in order to enhance their abilities in the hospitality and/or tourism workplace. Through lectures, class discussion, and industry placement, students transition from academic training to a professional work environment.

Prerequisite(s): COMM18 + HOTE21 + HOTE60 (HOTE30 for Tourism)

The focus of Advanced Food and Beverage Skills and Service is to prepare students for supervisory or managerial positions in the Food and Beverage Industry. Key components of this course expand upon previous knowledge to enhance the employability skills of a student in relation to industry expectations. Throughout the course students are exposed to various aspects of supervisory and managerial roles in a food and beverage establishment including service preparation, customer interaction, table setting and service, beverage service, and wine knowledge. Students will also concentrate on the future of food and beverage service and the impact technology will have moving forward.

Prerequisite(s): HOTE23 + HOTE21 + HOTE60 + HOTE15

Students gain an in-depth knowledge of the critical role that the front office has in the overall success of a lodging operation. Students learn and apply property management software similar to that currently used in most Front Office operations. Students use the software to support their analysis of relevant case studies, role-play real-life Front Office situations, and apply industry best practices.

Prerequisite(s): HOTE19

Co-requisite(s): HOTE34

This course introduces the student to the administrative and procedural aspects of front office management in a commercial lodging property. Hotel organization, front office operations, reservations, registration, front office accounting, night audit, settlement, managing front office employees, planning and evaluating front office operations are examined. The accommodation sector of the Canadian tourism industry also recognizes the importance, necessity and marketability of “green” hotels, motels and resorts. This course will also focus on enabling the learner to plan and develop accommodation facilities that are environmentally friendly through the implementation of effective initiatives and programs to reduce energy, water, and waste. Students will also examine and explore the merits, costs and benefits associated with membership in the industry programs such as The Green Key Eco-Rating program, The Green Leaf rating system, The Green Seal Standard for Lodging Properties and Green Globe certification. Case studies will examine accommodation properties that qualify as industry leaders in this market segment.

Prerequisite(s): HOTE60 (HOTE 30 for Tourism) + HOTE56

Co-requisite(s): HOTE31

The key to the success of any hospitality and tourism business is the management of its greatest asset, its people. An organization's performance can depend on the employees obtained through recruitment and selection and maintained and retained through orientation, training, motivation and development. Students explore the key employment issues in the hospitality and tourism industry through case studies and assignments which demonstrate the direct correlation between the use of sound human resource management practices and positive financial results.

Prerequisite(s): HOTE60 (HOTE30 for Tourism)

In this practical lab course, students develop foundational culinary techniques in a production kitchen. Students demonstrate the ability to plan, prepare, and present menu items. Students learn to follow technical instructions, develop knife skills, and practice classical cooking methods and techniques in food preparation.

Prerequisite(s): HOTE23

Requirements

Admission Requirements

Ontario Secondary School Diploma (OSSD) with the majority of Grade 11 and 12 courses at the C, U or M level including the following prerequisites:

  • Grade 12 English at the C or U level
  • Grade 11 Math at the C, U or M level

For OSSD equivalency options, see Admission Requirements.

If you are missing prerequisite courses, enroll in the Career/College Prep program - free for Ontario residents who are 19 years or older. 

Other Requirements

Criminal Background Check

Applicants are advised that a Criminal Background Checks (CBC) conducted by the Canadian Police Information Centre (CPIC) is required for hospitality industry placements. Certain criminal convictions may prevent participation in placements and program completion may not be possible. Attaining and paying for a CBC is the responsibility of the student, and these may have to be renewed every twelve months dependent on the industry placement requirements. Applicants with criminal records are advised to contact the Associate Dean prior to applying.

Fees

2021-2022

Tuition
Program Fees
Ancillary Fees
Total
CAD
Tuition
$2,721.36 CAD
Program Fees
$0.00 CAD
Ancillary Fees
$1,382.92 CAD
Total
$4,104.28 CAD

Fees are estimates only.  Tuition is based on two semesters.

Tuition fees are subject to change pending confirmation of provincial Ministry Funding rates for 2021-2022.

Tuition
Program Fees
Ancillary Fees
Total
CAD
Tuition
$14,600.00 CAD
Program Fees
$0.00 CAD
Ancillary Fees
$2,094.25 CAD
Total
$16,694.25 CAD

Fees are estimates only.  Tuition is based on two semesters.

Tuition fees are subject to change pending confirmation of provincial Ministry Funding rates for 2021-2022.

Kingston

Our Kingston campus has seen significant renovation over the past few years, including a brand new Student Life and Innovation Centre that houses a new gymnasium, fitness centre, pub, and more.

New Gym
Kingston Campus Exterior
Kingston Campus

Career Opportunities

Hospitality employs millions of workers globally and is a trillion-dollar growth industry. It is also the largest service industry, not to mention one of the fastest growing industries, in the world!

The huge demand for skilled workers means that there is an abundance of employment opportunities and rewarding hospitality careers designed to match your unique skills and interests.

Many of our graduates now work in supervisory and management positions with proven hospitality industry leaders.

Whether you desire a management position in a large urban hotel, an intimate restaurant, or a remote eco-tourism resort, our forward-thinking curriculum will provide you with the transferable skills needed for growth positions in dynamic hospitality operations.

In this fast evolving industry, there has never been a better time to explore employment opportunities in areas such as:

  • Airlines
  • Cruise Ships
  • Casinos
  • Hotels, Inns, Clubs, Spas and Resorts
  • Convention and Conference Centres
  • Catering Companies
  • Bed and Breakfasts
  • Restaurants, Bars, Cafes
  • Hospitality Management Facilities

This program also facilitates your smooth transition from classroom to workplace by providing students with the opportunity to earn the following industry recognized certifications:

  • Smart Serve - Responsible Alcohol Beverage Service Training
  • Safe Food Handling
  • WHMIS (Workplace Hazardous Materials and Information System)

Testimonials

"All of my professors are not only instructors, but also professionals, who have extensive industry experience in their relative fields, strong academic credentials, and teach in well-equipped labs."
Isabel Martineau
"It didn’t take me long to enrol in the Hospitality Management- Hotel and Restaurant program. The next two years were the best years of my life! My instructors were fantastic! They are not so much teachers, as they are mentors."
Maggie Maple

Placement

Students find their own placement

Faculty must approve

Student Placement Facilitator (SPF) Support

Confirmation of placement

Complete SLC placement Requirements

  • 6 training modules
  • Student Declaration/Oath of Confidentiality
  • Student Covid 19 Waiver

Student Placement Facilitator will notify student of Agency specific requirements e.g.:

  • Immunizations (hospital/LTC)
  • CPIC - VULNERABLE SECTOR if required by site

Questions: placements@sl.on.ca

Website: www.placementatslc.ca

Program Contacts

Program Contact
Bev Bowley
BBowley@sl.on.ca
613.544.5400 ext. 1806

Admissions Information

Contact a member of our recruitment team
ask@sl.on.ca
1.800.463.0752 and ask for Recruiting

International Students Contact

international@sl.on.ca
+1 613.544.5400 ext. 5514