Indigenous - Job ID: SUPP-EXT-PT-21/22-040
- Location: Brockville
- Deadline: May 25, 2021
- Job Type: Part-Time
- Start Date: Immediately
- End Date: March 2022, with Possible Extension
- Department: Communications
- Number of Positions: 1
Duties
The Switchboard Attendant is a front-line customer service representative for the College’s employees and students. The incumbent receives and directs callers through a computer-based centralized switchboard for the College.
Qualifications
Education and Experience:
A minimum of a 1-year Community College Certificate in Office Administration (or equivalent education and experience).
Up to one year of practical experience in a busy, high volume, customer service environment.
Other Required Qualifications:
- Ability to handle diverse inquiries and communicate clearly and effectively in English.
- Excellent customer service skills and pleasant telephone manner.
- Ability to handle high volume calls in a professional, courteous manner.
- Ability to react effectively and maintain composure in difficult or sensitive situations.
- Knowledge of switchboard procedures and practices.
- Basic computer skills (MS Office Suite, Outlook, Internet) and knowledge of standard office equipment.
- Well organized, detail-oriented and reliable.
- Focused and attentive with excellent recall.
- Calm, tactful and diplomatic.
- Ability to work independently and as a team member.
- Excellent interpersonal and listening skills.
Physical/Work Environment Essential Requirements:
Computerized office environment. Sitting for extended periods required, with little opportunity to change position.
The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.
Salary & Terms
- Support Group: Pay Band C
- Hours per week: 35
- Start Rate: $22.24/hour
- Term: Immediately until March 2022 (with possibility of extension)
- Posted Date: May 18, 2021
- Closing Date: May 25, 2021 (4:00 p.m.)
Documents
How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here button and complete the application form. Attach your cover letter/resume document to the application form.
THIS IS A TERM BARGAINING UNIT POSITION
This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.
The College is committed to employment equity. We encourage members of the designated groups to apply and self-identify. St. Lawrence College is committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities on request, prior to the assessment phase. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact employ@sl.on.ca and our Human Resources Consultants will address your requests for accommodation confidentially.