Indigenous - Job ID: SUPP-25/26-040
- Location: Kingston, with Tri-Campus Responsibilities
- Deadline: September 11, 2025
- Job Type: Support
- Start Date: Immediately
- Department: Information Technology Services
- Positions: 1
POSITION SUMMARY:
Service Desk is a focal point of contact for customers with any IT related issues, questions and feedback. Service Desk analysts will act as a:
- Single point of contact for service disruptions
- Single point of contact for service requests
- Single point of communication with customers and a point of coordination for ITS groups
- Strive for a first call resolution
Education and Experience:
A minimum of a 3-year diploma/degree or equivalent in Computer Science. Completion of a vendor certifications such as A+, MCSA, MCITP. Completion of an industry framework qualification for Service Management – ITIL foundations.
A minimum of 3 years of experience in troubleshooting IT issues over the phone, remotely, and in person.
Other Required Qualifications:
- Excellent customer service coupled with IT expertise
- Planning, research, and coordination skills
- Attention to detail
Physical/Work Environment Essential Requirements:
The successful incumbent must have the ability to report to the work location.
Salary & Terms
- Support Group: Pay Band H
- Hours per week: 35
- Start Rate: $36.29/hour
- Posted Date: August 28, 2025
- Closing Date: September 11, 2025 (4:00 p.m.)
Documents
How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.
THIS IS A FULL-TIME BARGAINING UNIT POSITION
This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.
The College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People & Culture at employ@sl.on.ca. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact employ@sl.on.ca and our Talent Management Consultants will address your requests for accommodation confidentially.
This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.