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In this course, you will explore and develop the skills needed to provide front office support in a veterinary clinic environment. You will be introduced to the theory and practical techniques related to office functions such as: customer service, reception, appointment scheduling, billing procedures, inventory control, record management, and marketing. Veterinary computer software will be used for office procedures and medical record-keeping. You will learn effective writing and verbal communication skills required in the office environment. You will also learn about the elements of starting your own business. Throughout the semester, you will work in teams to prepare a fundraising campaign in support of a non-profit, animal-related organization.