Resource Information Specialist

  • Job ID: SUPP-24/25-040
  • Location: Ottawa
  • Deadline: July 30, 2024
  • Job Type: Support
  • Start Date: Immediately
  • Department: Employment Services
  • Number of Positions: 1
  • Duration: Full-Time


The Resource Information Specialist provides on-going support to Employment Service clients in assisting them with a successful job search. This position involves advising and assisting clients in preparing effective resume/cover letters, self-marketing and interview techniques, job search strategies and overcoming employment barriers. The incumbent supports the statistical data reporting for funder reports, collects other data and maintains financial tracking as deemed necessary. Other responsibilities include the following:  Develops and delivers employment workshops; collects and maintains the resource library and electronic information; conducts research and local labor market trends analysis and maintains a comprehensive knowledge of socio-economic and employment trends.


Education and Experience:

A minimum of a 2-year diploma or equivalent in Social Services or Business (Human Resources or Marketing).

A minimum of 2 years of Human Resources or front-line Social Services/Customer Service experience, as well as workshop development and facilitation experience. 

Other Required Qualifications:

  • A valid Ontario ‘G’ driver’s license.
  • Research/market analysis skills.
  • Proficiency with a variety of computer software programs required (data entry, word processing, email, and internet applications).
  • Effective communication skills and strong facilitation skills including ability to design/deliver workshops.
  • Effective listening skills to assess client program needs.
  • Excellent organizational skills to manage a busy workload and establish priorities while dealing with frequent interruptions.
  • Accurate keyboarding skills.
  • Reliable problem-solving skills to resolve issues on a day-to-day basis.
  • Multi-tasking skills and ability to work under pressure while maintaining a high level of customer service.
  • Research skills to keep abreast of local, provincial, and federal current events and labour market trends and provide printed and electronic information for clients (labour market, education, business related, etc.).
  • Knowledge of government legislation such as Occupational Health and Safety, Employment Standards Act, Human Rights Code, WHMIS.
  • Knowledge of local community services.
  • Empathetic and understanding towards unemployed persons and/or persons in need, including clients who may be difficult to serve or demanding.
  • Excellent interpersonal skills to interact effectively and professionally with staff, external customers/clients, and college staff.
  • Team player.
  • Self-directed and flexible with initiative to develop, build and maintain an effective resource centre offering a wide library of materials to support job seekers.
  • Detail oriented and accurate.

Physical/Work Environment Essential Requirements:

The successful incumbent must have the ability to report to the work location and work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.

Lifting of supplies (movement of boxes or display materials up to 5kg or 11 lbs) on a monthly basis.

Salary & TeRMS

  • Support Group:         Pay Band F
  • Hours per week:        35
  • Start Rate:                  $30.00/hour
  • Posted Date:              July 9, 2024
  • Closing Date:             July 30, 2024 (4:00 p.m.)


How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.


This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity.  St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People, & Culture at To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact and our Talent Management Consultants will address your requests for accommodation confidentially.

This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.