Customer Relationship Management Technician

  • Job ID SUPP-REG-12-PT-23/24-058
  • Location: Tri-Campus
  • Deadline: June 16, 2023
  • Job Type: Part-Time Support
  • Start Date: Immediately
  • Department: Innovation and Business Engagement
  • Duration: Part-Time


Reporting to the Manager of Business Intelligence, the CRM Technician role provides technical support for the CRM (Salesforce) within the Department of Innovation and Business Engagement. The incumbent provides administration, system configuration, maintenance, and user support. The incumbent builds, updates and maintains reports, queries, and dashboards; builds, tests, deploys, and updates CRM workflows, custom record types, profiles, and fields; and supports the analysis of data to inform College decision making. The incumbent provides training for new and existing users; and may need to participate in meetings to discuss new processes to be implemented in Salesforce.


Education and Experience:

A minimum of a 3-year diploma/degree in a field of study such as Marketing and/or Business Analytics.

A minimum of 3 years working experience with Customer Relationship Management (CRM) and marketing automation systems (Salesforce preferred). Experience analyzing data to understand trends and draw  insights. Experience with HTML. Experience in identifying challenges and opportunities and taking initiative to recommend and implement solutions that improve operational effectiveness. Experience in contributing to setting work priorities and supporting a team in achieving operational goals.

Other Required Qualifications:  

  • Ability to communicate data in written, verbal, and visual forms
  • Ability to troubleshoot CRM problems and implement solutions in a timely manner
  • Knowledge of marketing analytics and data gathering planning
  • Critical thinking skills
  • Ability to coordinate with communications officer on marketing and promotion activities to ensure data tracking of campaigns
  • Knowledge of Power Bi, SEO optimize, and analytical software
  • Ability to ensure data integrity through data organization and analysis
  • Interpersonal and customer/relationship skills

Physical/Work Environment Essential Requirements:

The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy. Incumbent may be required to lift light objects (up to 5 kg or 11 lbs) such as moving a computer monitor, desktop computer, and printer.

Salary & Terms

  • Support Group: Pay Band G
  • Hours per week: 24
  • Start Rate: $29.35/hour, plus 6% in lieu of vacation.
  • Posted Date: May 15, 2023
  • Closing Date: June 16, 2023 (4:00 p.m.)


How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here button and complete the application form. Attach your cover letter/resume document to the application form.


This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity.  St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, Human Resources and Organizational Development at To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact and our Human Resources Consultants will address your requests for accommodation confidentially. 

This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.