- Job ID: SUPP-EXT-20-21-076
- Location: Kingston
- Deadline: January 29/ 2021
- Job Type: Support
- Start Date: Immediately
- Department: IT Systems
- Number of Positions: 1
The incumbent is primarily responsible for performing technical and non-technical task work related to the operations and support of the St. Lawrence College IT Systems Networks. Currently, the portfolio of IT systems includes several complex mission critical applications and services within the areas of IT Systems Applications, IT Systems Infrastructure, IT Systems Networks and IT Systems Security.
Beyond the regular operation and support activities the incumbent will perform additional project task work as assigned where the task work is related to the delivery of new IT systems, enhancements to existing systems, or operational updates that are needed to maintain the viability of existing IT systems and services. The incumbent will work on projects that are managed according to the Project Management Institute (PMI) principles and the St. Lawrence College ITS department’s project management methodologies. The incumbent will not be required to act as a project manager but must be able to perform some functions to support the project management process such as providing input into the development of a project plan, estimation of task effort, tracking of actual effort for tasks performed and identification of risks related to their work. The position may be required to coordinate logistics of the project tasks for contractors that are working on an IT Systems project.
The incumbent will work in a team model where their specific activities and task assignments will be determined by the Associate Director, IT Systems and IT Systems Architect & Administrator positions within their team, and designated Project Managers, with oversight of the Chief Information Security Office & Director, IT Systems, to support the overall objectives for operations, support, and project success.
Education and Experience:
Minimum of a three-year diploma/degree (or equivalent) in a relevant field such as Network/Telecommunications, Data Communications. Studies must include Voice/Video/Data communications Integration with QoS in a WAN/LAN architecture; LAN/WAN security; Microsoft Network Operating Systems and related networking hardware configuration/maintenance. CISCO Certification Accreditation (voice, securing, networking, WiFi) and Microsoft Certification Accreditation (server, networking) required.
Minimum of three years of recent experience maintaining and supporting complex, converged data/voice/video networks, LAN/WAN security, LAN server networks (including Microsoft and IBM installations), CISCO Enterprise Network security administration and support (including related monitoring and diagnostic utilities/tools).
Other Required Qualifications:
- Strong research, analysis, diagnostic, problem-solving and troubleshooting skills.
- Ability to assess, monitor, organize and prioritize.
- Excellent listening and written/verbal communication skills.
- Thorough understanding of IT standards and best practices.
- Ability to provide guidance and advice to users.
- Well-developed interpersonal and liaison skills.
- Patient, tactful and diplomatic.
- Customer service oriented and responsive to customer needs.
- Well organized with ability to work independently and as a collaborative team member.
- Demonstrated ability to communicate effectively with non-technical end users.
- Commitment to on-going professional development.
- Willing to take initiative and accept responsibility.
Physical/Work Environment Essential Requirements:
The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.
Salary & Terms
- Support Group: Pay Band “J”
- Hours per week: 35
- Start Rate: $37.52
- Posted Date: December 14, 2020
- Closing Date: January 29, 2021 (4:00 p.m.)
How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here button and complete the application form. Attach your cover letter/resume document to the application form.
THIS IS A FULL-TIME ADMINISTRATIVE POSITION
The College is committed to employment equity. We encourage members of the designated groups to apply and self-identify. St. Lawrence College is committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities on request, prior to the assessment phase. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact email@example.com and our Human Resources Consultants will address your requests for accommodation confidentially.