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OFAD 114

Every health services environment is a business office and requires clear-cut and easy-to-follow routines for its smooth and effective operation. The health services office revolves around patients and health care professionals. Students learn how to independently handle incoming and outgoing mail, schedule appointments, respond to written and oral requests for documentation, create, maintain and distribute patient charts, interrelate effectively operating the telephone, and illustrate the importance of confidentiality and a code of ethics in a health services environment.