Skip to content Skip to footer site map

OFAD 112

Every health services environment is a business office and requires clear-cut and easy-to-follow routines for its smooth and effective operation. The health services office revolves around patients and health care professionals. Students learn how to handle incoming and outgoing mail, schedule appointments, respond to written and oral requests for documentation, create, maintain and distribute patient charts, and practice effective use of the telephone.  The importance of confidentiality and a code of ethics in a health services environment is also discussed.