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MCOM 19

Consumer behaviour is a discipline that looks at why people and organizations buy goods and services, when and where they buy them, how they use them, the frequency with which they purchase them and the decision-making processes they follow. This component of the field of marketing derives its theory and application from disciplines such as communications, psychology, sociology, cultural anthropology, and economics to describe and understand how customers, both individuals and organizations, are likely to behave.

Upon completion of this course you will be better prepared to predict customer actions, determine the needs of target markets, and understand how not only consumers but also businesses, governments, and not-for-profits make choices in the market place. In addition, this course will cover both domestic and international markets and includes significant discussion of on-line customer behaviour and the impact of the Internet on market behaviour.