St. Lawrence College
Part Time Studies
Online Credit
(OntarioLearn)

ALREADY REGISTERED? Important information for your online course.

Dear Online Learner:

IT IS VERY IMPORTANT THAT YOU REVIEW THIS INFORMATION AND KEEP IT ON HAND FOR FURTHER REFERENCING SINCE ALL OF THE INFORMATION/INSTRUCTIONS YOU NEED TO GET THROUGH THE COURSE ARE HERE. YOU MIGHT EVEN THINK ABOUT PRINTING THESE PAGES.

Once your registration is received the college will confirm receipt and provide a set of instructions on how to access the course by emailing you at the address you provide on your registration form.
IF YOU HAVE NOT HEARD FROM US PRIOR TO THE START DATE, MAKE SURE TO CONTACT YVONNE KLAASSEN AT 613-345-0660 Ext. 3172 OR EMAIL HER AT yklaassen@sl.on.ca .

Please arrange for the following prior to your course start date:

(1) Ensure that you have an Internet Service Provider
(2) Review the information contained in this set of instructions AND follow the directions provided to enable you to access the course on the commencement date.
(3) Once access is given you should Login to the software your course is utilizing and review any available training materials to familiarize yourself with your course system.

OntarioLearn has recently developed a Code of Conduct which students should review as the Code clearly indicates what is considered unacceptable behaviour. The information will be posted in each classroom.

SOME OF THE SOFTWARE COURSES FINISH UP EARLIER. The earliest you can access your course is actually on the commencement date and it is important you access on that date or as soon as possible so you can review the teacher’s schedule and expectations. To access the course you will be required to enter a “User ID/Surname” and “Password” and that information is listed below. You may also be required to download and install software. Instructions are documented below and also available online at www.ontariolearn.com (web site will open in a new window).

If you encounter any technical difficulties please contact the Embanet Technical Support Help Desk. They are available 24 hours per day, 7 days a week to assist you.

Embanet Technical Support HelpDesk

Telephone: 416-494-5954
(or toll free for 1-800-695-5008 – for those living outside of Toronto area).
Online: http://www.embanet.com/help/ (web site will open in a new window).

LOGIN INSTRUCTIONS:

To access your course, please go to www.ontariolearn.com and click LOGIN. Here you will see a full list of courses. Beside each course title, the platform (or course system) is provided.

• If your course is delivered through the FirstClass system you will be required to download the FirstClass Client software. Click on the course title and you will find the download, installation and login instructions online.
• If your course is delivered through the WebCT or Blackboard systems you will not be required to download any special software to access your course. Click on the course title, read the information on the login page and proceed to login to your course with your UserID and password.

USER ID – NEW USERID CONFIGURATION:

Example:

(2 digit college code + dash + first 3 characters of firstname + lastname – to a maximum of 15 characters for the entire userid)

Registering College: St. Lawrence College
Firstname: Johnathan
Lastname: Smith

So the configuration would be: sl-johsmith

PASSWORD: "newone" - this would be your initial password. After you have successfully logged on, you should change your password.

FINAL EXAMINATIONS:

It is your responsibility to contact Yvonne Klaassen three weeks prior to the exam to make arrangements to write your final exam. Not all courses have a final written exam. Please check with your instructor.

Courses requiring a final written exam, please contact Yvonne at 613-345-0660 Ext. 3172, or email yklaassen@sl.on.ca approximately three weeks prior to your course end date in order to confirm which of the three campuses you wish to write (Brockville, Cornwall and Kingston).

Also note that if you live within 60 kilometers of one of our campuses (Kingston, Brockville, Cornwall) then you must write your exam at that campus. A proctor will only be considered if you live further than 60 kilometers away.

Refunds:
All requests for refunds must be submitted to Yvonne Klaassen by the date indicated in the same email you receive containing your id & password.
You can fax your request to 613-345-0124 or mail it or deliver it in person to Yvonne Klaassen at the Brockville Campus. No refunds will be made after that date.

CERTIFICATES:

If you are working towards one of our online certificates please note that once you have completed all of the requirements you should contact our office and request that an Application to Graduate which will be submitted on your behalf in order to have the certificate sent to you. If you are requesting transfer credits or equivalencies please note that it is your responsibility to provide official documentation to SLC.

IF YOU ENCOUNTER ANY DIFFICULTIES WHILE TAKING THIS COURSE PLEASE DO NOT HESITATE TO CONTACT THIS OFFICE IN A TIMELY FASHION IN ORDER TO ENSURE THAT WE CAN ASSIST. IT IS VERY DIFFICULT TO HELP IF YOU WAIT TOO LONG.

Good luck with your online course!