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Part Time Studies
Online Credit
(OntarioLearn)

 

 

Client Relations Certificate

PROGRAM DESCRIPTION
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relation skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.

The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.).

COURSE CODE
SEC#
COURSE NAME
DATES
FEE
CATEGORIES


Core Courses
CSAL 77
450
 Building & Maintaining Customer Relationships May 14 - Aug 20 *Closed* $350.04 Business
CSAL 115
450
 Creating a Corporate Service Culture May 14 - Aug 20 *Closed* $246.90 Business
CSAL 159
450
 Strategies for Fostering Client Loyalty May 14 - Aug 20 *Closed* $332.85 Business
CSAL 160
450
 Developing Client Service Teams May 14 - Aug 20 *Closed* $332.85 Business


Electives (Choose 2)
CSSE 6
450
 Introduction to Business Management & Organizational Behaviour  May 14 - Aug 20 *Closed* $315.66 Business
CSSE 6
450F
 Introduction to Business Management & Organizational Behaviour  May 14 - Jul 2 *Closed* $315.66 Business
CSSE 6
451
 Introduction to Business Management & Organizational Behaviour  Jun 1 - Sep 7 *Closed* $315.66 Business
CSSE 6
452
 Introduction to Business Management & Organizational Behaviour  Jul 2 - Oct 8 *Closed* $315.66 Business
CSSE 6
453
 Introduction to Business Management & Organizational Behaviour  Aug 3 - Nov 9 register now $315.66 Business
CSDU 1
450
 Management/Leadership Skills May 14 - Aug 20 *Closed* $304.20 Business
CSDU 1
451
 Management/Leadership Skills Jun 1 - Sep 7 *Closed* $304.20 Business
CSDU 1
452
 Management/Leadership Skills Jul 2 - Oct 8 *Closed* $304.20 Business
CSDU 1
453
 Management/Leadership Skills Aug 3 - Nov 9 register now $304.20 Business
CSAL 15
450
 Management Principles May 14 - Aug 20 *Closed* $332.85 Business
CSAL 15
451
 Management Principles Jun 1 - Sep 7 *Closed* $332.85 Business
CSAL 15
452
 Management Principles Jul 2 - Oct 8 *Closed* $332.85 Business
CSAL 15
453
 Management Principles Aug 3 - Nov 9 register now $332.85 Business


BOOK ORDER PROCEDURE


Textbooks can be purchased in person (at the Brockville Campus only) or ordered online at www.efollett.com.

To Order Textbooks Online:

  • go towww.efollett.com
  • under the Canada pull-down, scroll through to Ontario; left click; click Go
  • under the Select Your Institution pull down, scroll through to St. Lawrence College; under the Select Your Campus, choose Brockville
  • click on Textbooks
  • under the Select Division pull-down, select OntarioLearn
  • under the Select Department pull-down, select OntarioLearn
  • under the Select Course pull-down, select your course (ie. CSAL)
  • under the Select Section pull-down, select your section (ie 73)
  • select New or Used (if available)
  • select Add to cart and Add another course
    OR
    select Add to cart and Go to Cart to 'check-out'

Bookstore contact information:
Call 613-345-0660 ext. 3215
Email: BBookstore@sl.on.ca

OntarioLearn

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