St. Lawrence College
Part Time Studies
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Staff Directory

Please Note:
For fees, refer to the specific classes offered each semester.

Program Code: 0399

This program is being phased out. The last OMDP courses will be offered in Fall/10. Students should take advantage of the upcoming in-class and on-line OMDP courses to complete their program requirements. We do not recommend starting the program at this time, if you have not already completed some OMDP courses. Please contact your campus Part Time Studies office with any questions.

Courses leading to certificates through the Ontario Management Development Program have been designed by industry and business professionals to provide a realistic look at management issues. Participants are encouraged to explore the issues through classroom discussion, case studies and exercises. Six (6) courses are required for each certificate. Only the mandatory courses may be duplicated.

Each course is 30 hours in length.

Program Location : Cornwall, Kingston

OMDP CERTIFICATES

*These elective courses may be chosen from the certificate elective options of either OMDP program (Leadership Skills / Business Management), or non-OMDP courses as approved by the program coordinator.

Communications

Communicating effectively is vital to the success of every leader and team. In this interactive course, you will discover how to overcome barriers to good communication. Getting the message across clearly and precisely, without misunderstandings, will cut costly errors and lost time. Expand your skills in active listening, speaking, questioning, giving feedback, interviewing, writing, and conducting meetings.

OBJECTIVES:

• Define the communication process and identify and overcome the barriers to communicating.
• Identify the process and uses of oral communication and the influence of non-verbal communication on oral communication.
• Develop questioning skills to gather and clarify information in the oral communication process.
• Develop active listening skills in the oral communication process while screening out "noise".
• Determine the value of giving and receiving feedback and demonstrate giving constructive feedback in the role of the supervisor.
• Determine the appropriate interview type for a specific work-related situation and conduct a work-related interview.
• Determine the use of letters and memos for work-related purposes and construct an appropriate letter or memo for an intended audience.
• Identify the types and uses of informal and formal reports and construct a report outline, based on subject matter and audience.
• Identify the type of meeting to be used for a specific purpose and demonstrate group communication skills and control in a meeting format.
• Determine the type of communication to be used for effective delivery of information within the organization, depending on direction and purpose.

TOPICS COVERED:

• Nature and barriers
• Communication skills
• Questioning skills
• Listening skills
• Giving feedback
• Interviewing skills
• Writing letters and memos
• Writing reports
• Group communication
• Context of communication in the organization

Human Relations

What makes people "tick" … and how to keep them going! Human Relations will improve your understanding of people. You’ll discuss motivation, handling conflict, delegation, building morale and more. Studying these topics will give you practical insights into handling people more effectively and improve your overall performance.

OBJECTIVES:

• Determine how the management process is used at the supervisory level and define the responsibilities and expectations of a supervisor.
• Define employee motivation and determine methods of motivating employees in the workplace.
• Identify the skills required for the selection process, identify the role of the supervisor in terms of Human Rights and Employment Standards, identify the steps to planning a job orientation program and use these steps to demonstrate an orientation session.
• Determine the training requirements for a specific job, develop and conduct a job instruction training lesson and develop knowledge of training and instruction methods.
• Determine the benefits of performance review and employee development and identify and demonstrate the steps in the performance feedback process.
• Identify problem behavior, determine problem-solving methods and demonstrate these skills in a performance interview.
• Identify personal leadership styles and effectiveness, demonstrate leadership skills and determine a personal action plan to develop leadership abilities.
• Identify the benefits of job satisfaction and demonstrate the characteristics and skills associated with coaching employees.
• Identify the need for counseling or discipline, plan and conduct a counseling or disciplinary interview.
• Determine what is required to influence change and to develop strategies to overcome resistance to change in the work unit.

TOPICS COVERED:

• Role of the supervisor
• Understanding people
• Selection and orientation
• Training and development
• Leadership
• Managing employee performance
• Handling performance problems
• Counseling and discipline
• Job Satisfaction
• Managing change
• Human rights and employment standards