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Thank you for taking a few moments to complete this confidential survey.  Your responses are valuable in assisting us to both assess our service to our clients and in helping plan future service initiatives.

Financial Aid Office Feedback Satisfaction Survey

Thank you for taking a few moments to complete this confidential survey.. Your responses are valuable in assisting us to both assess our service to our clients and in helping plan future service initiatives. Please complete this online form and submit (electronically) when completed.

In Person Services
Did our staff treat you in a courteous and professional manners?

Was the staff member who served you knowledgeable and competent?

When you left our office did you feel your questions had been answered satisfactorily?

Did you feel the environment was conducive to supporting confidentiality and privacy issues?

Telephone Services
When speaking to staff over the telephone, were you treated courteously and professionally?


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When speaking to staff over the telephone, were they knowledgeable and competent?

If you left a message, did you receive a call back within an acceptable period of time?

Financial Aid Office Webpages
Are you aware of our webpages?

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If you have used our webpages, did you find the information on financial aid easy to access and did it provide you with the information on our services you were interested in?

Do you have any suggestions for information we should be including on our Financial Aid webpages?

Are you aware of these other services offered by Financial Aid?
Drop in hours to assist clients with Financial Aid concerns/questions?

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OSAP appeals

Budget Counselling

Hardship Bursary

Workshops by the National Student Loans Service Centre(NSLSC) on Student Loan Repayment

Additional comments:
Would you like to be contacted regarding your comments?

What campus are you on?


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