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St. Lawrence College
Part Time Studies
Online Credit
(OntarioLearn)
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Client Relations Certificate |
PROGRAM DESCRIPTION
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relation skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.).
IMPORTANT NOTES:
- For your convenience some courses can be started at different times throughout the semester, just choose the course date that fits your schedule.
- The demand for this educational format has increased to the point that we recommend you register before the “Class Start” date to ensure your acceptance into the course.
- A TEXTBOOK is required for many of these courses! Please ensure you check out the course description to see if textbooks are required for your course, AND watch for instructions on the screen immediately after you register.
If additional materials are required for this course such as textbooks and software, YOU are responsible for placing the order through Follett's, a worldwide distributor of college textbooks and educational materials.
Please make a note of your course code (CS## ###) and see the bottom of this page for book order procedure.
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BOOK ORDER PROCEDURE |
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Textbooks can be purchased in person (at the Brockville Campus only) or ordered online at www.efollett.com.
To Order Textbooks Online:
- go towww.efollett.com
- under the Canada pull-down, scroll through to Ontario; left click; click Go
- under the Select Your Institution pull down, scroll through to St. Lawrence College; under the Select Your Campus, choose Brockville
- click on Textbooks
- under the Select Division pull-down, select OntarioLearn
- under the Select Department pull-down, select OntarioLearn
- under the Select Course pull-down, select your course (ie. CSAL)
- under the Select Section pull-down, select your section (ie 73)
- select New or Used (if available)
- select Add to cart and Add another course
OR
select Add to cart and Go to Cart to 'check-out'
Bookstore contact information:
Call 613-345-0660 ext. 3215
Email: BBookstore@sl.on.ca |
 
St.
Lawrence College > Part Time Studies > Online Credit
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